Careers at TrueDark

TrueDark is looking for an Inside Sales Manager with a strong entrepreneurial spirit to help customers and partners feel the love.

According to market studies, 67% of consumers have engaged a brand’s social media for customer service needs. This means that it is absolutely crucial to us that you have a solid understanding of how to leverage social media as a tool to connect and engage with people who have questions about TrueDark and our products. This position requires:

  • Knowing how to use Facebook, Instagram, LinkedIn, Twitter and YouTube — especially from a customer support perspective
  • Exceptional listening skills that enable you to navigate the social media landscape and have meaningful conversations with people that are interested in learning more about our products and/or brand
  • Responsiveness in a timely, kind and professional manner that instills customer trust and likability
  • Good judgement and a knack for making the customer happy while still offering education as necessary

You will be the first point of contact for wholesalers/re-sellers who want to sell our product, and you will proactively search for wholesalers who are a fit for our brand and culture.

Inside Sales Manager

TrueDark is a consumer products company with a vision to create more awareness about “junk light” and inspire change in the quality of man-made artificial light. We teach people how to use light and dark to sleep, feel and live better. We research and develop products that can help people overcome “junk light” and utilize healthy light resources within their daily lives. New research comes out daily that shows how light can both help and harm people. We are harnessing the knowledge of this fast moving industry and converting it into use for consumers. TrueDark has a team of experienced entrepreneurs and technologists working to fulfill the vision. Our products are used in all 50 US states and 55 countries.

Position Description:

TrueDark is looking for an Inside Sales Manager with a strong entrepreneurial spirit to help customers and partners feel the love. You will move mountains to satisfy customers, soon-to-be customers and our retail partners! This includes researching to answer customer questions, working closely with product development and marketing, problem solving to get to the heart of issues, providing feedback and helping affiliate or re-seller partners succeed. You will be the first point of contact for wholesalers/re-sellers who want to sell our product, and you will proactively search for wholesalers who are a fit for our brand and culture.

In addition, you help answer daily customer service questions and provide back up with shipping during busy times. Overall, this is a relationships management position.

A Typical Day Involves:

  • Researching appropriate re-sellers and cold calling to introduce them to our products
  • Answering inbound inquiries
  • Proactive outreach to existing re-sellers to inform them of new products, special offers or ideas that will help them increase their sales
  • Quickly and professionally identify and assess customer needs; respond to online customer service inquiries
  • Handle customer complaints kindly, patiently and via appropriate solutions
  • Adjust orders, addresses, and customer errors in the active, live database
  • Identify sales and marketing opportunities based on customer service interactions
  • Gather and provide customer feedback to management for weekly reporting
  • Assist in screening affiliate partners for appropriateness with our brand and mission
  • Research and document charge-back requests
  • Build a community of support by sharing knowledge and helping team members
  • Provide backup support in the warehouse during times of extreme busyness, when warehouse manager is on vacation or sick
  • Checking in with a wholesale partner to see how we can help, or to alert them to a new upcoming product release
  • Create processes and procedures where it will help streamline the customer experience cycle
  • Other duties, as needed

Being an Inside Sales Manager Requires:

  • The ability to develop and manage your own sales pipeline
  • Demonstrated ability to actively read or listen to understand what the customer is really asking or wanting
  • Adaptability to customer orientation and ability to adapt/respond to different types of personalities
  • Demonstrated ability to work as a team and jump into any situation, from packing boxes to directing traffic
  • Excellent written English, communication and presentation skills
  • Familiar with CRM systems and practices
  • Ability to multitask, prioritize, and manage time effectively
  • Proven skills working independently or on a close knit team
  • Oversee retail relationships
  • Time management that prioritizes handling a varying number of daily online customer service tickets
  • Ability to lift up to 50 pounds

Education and Experience

  • Minimum of two years sales or business development experience
  • Three years of relevant customer service and/or retail experience
  • Bachelor’s Degree or equivalent experience
  • Strong English writing skills, including punctuation and spelling
  • Strong technology skills, Google suite, ZenDesk and idevAffiliate preferred

While we have a casual culture and a flexible workplace, we are also an intense group. The team holds each other to a high standard with values on impact, curiosity, innovation, judgement, communication, courage and selflessness. We have fun. Seriously.

You are a fit for this role if you bring strong skill sets as described above, plus you want to learn, innovate, and adapt in our fast moving, start-up environment. A background or interest in alternative health and wellness solutions is a great fit for this role.

As an example, we developed and launched 10 new products in the past 5 months. If your response to that is “Whoa, cool! I’d stay up late at night before each product launch learning more and thinking how to introduce these new products to our customer base! And I’d get my parents, friends and dog to test out the products and give feedback!” then you fit in our culture. If your response was “Woah, I’d hate to be the product manager there! Poor guy! I hope the product briefs answer all the questions customers will ask” then you’re not the right fit for us. We are looking for partners, rather than employees, who will embrace a collaborative partnership mentality, own your decisions and results, and be transparent, humble and kind in communication with colleagues and customers. We succeed as a team with no room for ego. If you are ready to take up our mission as your own by adding direct value to our cause, we are excited to hear from you.

Job Type: Full-time

Base Salary + Commission, DOE

Equal Opportunity Employer

Experience:

  • Customer Service: 3 years (Preferred)
  • Sales: 2 years (Required)
  • Business Development: 2 years (Preferred)
  • Marketing: 1 year (Preferred)

Education:

  • Bachelor’s (Preferred)

Interested in applying?  Of course you are, its awesome here.  Email your resume and brief note about yourself to: careers@truedark.com