FAQ
Learn more about TrueDark®

Shipping
We proudly ship worldwide – because everyone needs to sleep!
You can track your order here.
For all orders within the United States, it typically takes 3-6 business days to receive your order. International orders (outside of the U.S.) can take 2-5 weeks to arrive, depending on your shipping method, local customs processing time, etc.
You can choose your ideal shipping method during checkout, as we offer a few different options and prices. Please note that depending on your country’s local laws, you may need to pay an additional import duty fee to the carrier before delivery. This is a separate fee from the cost of shipping, imposed by your country’s Customs office. For more information, contact your local Customs office.
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Payment
We take all major credit cards, Visa, Master Card, Discover, AMEX and PayPal.
Your purchase may qualify as an HSA/FSA expense, though this can vary depending on your provider. We accept this form of payment, though you may need to contact your HSA/FSA to determine if the product(s) you wish to purchase are eligible as a medical expense. You can place your order using an HSA/FSA card as you would any other credit card.

Returns
If a product is defective upon receipt, you may return it within thirty (30) days of receipt and we will send you a new item or credit your account. To request a refund or replacement, please contact us at support@truedark.com. When returning products, it is your responsibility to take reasonable care to see that the products are not damaged in transit and are received by us at our address as displayed on the Website. Refunds are at the sole discretion of TrueDark.com. PLEASE NOTE: RX GLASSES AND CUSTOM GLASSES ARE NON-RETURNABLE. PLEASE MAKE SURE YOUR INFORMATION IS CORRECT BEFORE SUBMITTING YOUR ORDER.
In order to return an order, your order must have been placed within the last 90 days.
You can process your return online by logging into our website here and clicking on “Orders”. Find the order on that page with the item you want to return and click on the “Request Warranty” button to start the RMA process. You’ll want to include a note in the box that references the RMA # and Order # to ensure we can properly process your return.If you checked out as a guest, you are still covered by our return policy. Please contact us with your name, order # if you have it, items you wish to return, your full mailing address, and that you wish to return the order. Our customer service team will be happy to help you do so!
In order to return an order for an exchange, your order must have been placed within the last 90 days.
You can process your return online by logging into our website here and clicking on “Orders”. Find the order on that page with the item you want to exchange and click on the “Request Warranty” button to start the RMA process. You’ll want to include a note in the box that references the RMA # and Order # to ensure we can properly process your exchange.
If you checked out as a guest, you are still covered by our exchange policy. Please contact us with your name, order # if you have it, items you wish to return, your full mailing address, and that you wish to return the order for an exchange. Our customer service team will be happy to help you do so!
We are generally unable to cancel orders once they have been placed. Please make sure to double-check your billing and shipping address(es) before you place your order. If you believe there is an error on your order information, please contact Customer Service immediately. Please also include your order number in your correspondence. We cannot guarantee that we can make adjustments, but we’ll do our best!We cannot make changes to or cancel orders that have already shipped. If you need to change or return your order after it’s shipped, you can follow the instructions in the returns and exchanges section of the FAQs to ship it back to us for a refund and/or exchange once you receive it. If you have any questions, please contact Customer Service.

Warranty
Yes, all TrueDark glasses come with a one-year warranty against manufacturing defects. This includes defects in materials, workmanship, coatings, and cracks. Manufacturing defects do not include scratched lenses, normal wear and tear, improper cleaning, dislodged lenses, or exposure to excessive heat.
We use RX-grade polycarbonate in our lenses, so most cleaners designed for prescription glasses will work. Standard spray-on lens cleaner, available from opticians or some supermarkets, is ideal. We also recommend using a microfiber cloth. You can also use pre-moistened lint-free lens wipes if you prefer.
Another option to thoroughly clean them is to use lotion-free dish soap.. Wash your hands thoroughly to remove any oils on your skin, run the lenses under lukewarm tap water (avoid hot water), and place a small drop of dish soap on each side of each lens. Gently rub both lenses and the frame for a few seconds with your fingertips, rinse thoroughly, shake them a little to remove most of the water, then dry with a lint-free dish towel. If any smudges remain at this point, a dry microfiber cloth should clean them up quite well.
We do not recommend using household glass cleaners meant for windows, since these are not designed to clean polycarbonate lenses and may cause damage.
We do not offer replacement lenses. If you received glasses that were damaged in the mail, we will send you a replacement pair within 30 days of receipt.

Technical
All TrueLight FAQs can be found here.
Please visit our Fit Guide to see which TrueDark styles would be best suited for your face.
We do not offer replacement lenses. If you received glasses that were damaged in the mail, we will send you a replacement pair within 30 days of receipt.