FAQ
Learn more about TrueDark®
Shipping
We proudly ship worldwide – because everyone needs to sleep!
You can track your order here.
For all orders within the United States, it typically takes 3-6 business days to receive your order. International orders (outside of the U.S.) can take 2-5 weeks to arrive, depending on your shipping method, local customs processing time, etc.
You can choose your ideal shipping method during checkout, as we offer a few different options and prices. Please note that depending on your country’s local laws, you may need to pay an additional import duty fee to the carrier before delivery. This is a separate fee from the cost of shipping, imposed by your country’s Customs office. For more information, contact your local Customs office.
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Payment
We take all major credit cards, Visa, Master Card, Discover, AMEX and PayPal.
Your purchase may qualify as an HSA/FSA expense, though this can vary depending on your provider. We accept this form of payment, though you may need to contact your HSA/FSA to determine if the product(s) you wish to purchase are eligible as a medical expense. You can place your order using an HSA/FSA card as you would any other credit card.
Returns
RETURNS
We appreciate your interest in our return and exchange policy at TrueDark®. We offer a 30-day no-questions-asked return policy on our glasses ordered through truedark.com. If you don’t like them for any reason, you can send them back for refund, within 30 days of purchase.
TrueDark – 21238 68th ave S, Kent WA 98032
Please note all SALE ITEMS are non-refundable and are not eligible for a return.
EXCHANGES
We currently do not process exchanges, but we are happy to accept your item as a return. Please package them up and send them to: TrueDark 21238 68th ave S, Kent WA 98032
You can then process a new order on truedark.com for the item you would prefer to have.
Thank you for choosing TrueDark®!
At TrueDark®, we want you to be completely satisfied with your purchase and we understand that sometimes things don’t work out. We’re here to assist you through the process of returning your item(s).
Please package them up and send them to: TrueDark 21238 68th ave S, Kent WA 98032
We currently do not process exchanges, but we are happy to accept your item as a return.
If you are not happy with your item and want to change it, just simply ship them back to us for a return. You can then choose the glasses you like and purchase those in a separate transaction.
We are generally unable to cancel orders once they have been placed. Please make sure to double-check your billing and shipping address(es) before you place your order. If you believe there is an error on your order information, please contact Customer Service immediately. Please also include your order number in your correspondence. We cannot guarantee that we can make adjustments, but we’ll do our best!
We cannot make changes to or cancel orders that have already shipped. If you need to change or return your order after it’s shipped, you can email Customer Service at info@truedark.com.
Warranty
Yes, all TrueDark glasses come with a one-year warranty against manufacturing defects. This includes defects in materials, workmanship, coatings, and cracks. Manufacturing defects do not include scratched lenses, normal wear and tear, improper cleaning, dislodged lenses, or exposure to excessive heat.
We use RX-grade polycarbonate in our lenses, so most cleaners designed for prescription glasses will work. Standard spray-on lens cleaner, available from opticians or some supermarkets, is ideal. We also recommend using a microfiber cloth. You can also use pre-moistened lint-free lens wipes if you prefer.
Another option to thoroughly clean them is to use lotion-free dish soap.. Wash your hands thoroughly to remove any oils on your skin, run the lenses under lukewarm tap water (avoid hot water), and place a small drop of dish soap on each side of each lens. Gently rub both lenses and the frame for a few seconds with your fingertips, rinse thoroughly, shake them a little to remove most of the water, then dry with a lint-free dish towel. If any smudges remain at this point, a dry microfiber cloth should clean them up quite well.
We do not recommend using household glass cleaners meant for windows, since these are not designed to clean polycarbonate lenses and may cause damage.
We do not offer replacement lenses. If you received glasses that were damaged in the mail, we will send you a replacement pair within 30 days of receipt.
Technical
Please visit our Fit Guide to see which TrueDark styles would be best suited for your face.
We do not offer replacement lenses. If you received glasses that were damaged in the mail, we will send you a replacement pair within 30 days of receipt.